What is my e-mail address for?
During the purchase phase you need the email address to communicate the confirmation of receipt of the order and during the shipment phase to send the link to follow the path of the package, in addition to receive periodic newsletters through which we communicate promotions, new arrivals and special offers and periodicals.
Who can buy on SvapoLoco?
Within SvapoLoco.it all people who are at least 18 years of age can buy.
How do i register?
To register on SvapoLoco you need to click on the "Register" button at the top right. On the next screen enter your e-mail address in the box on the left and press the "Create your account" button. Fill in the form with your personal information (the boxes with * are required) and press "Register".
Is it necessary to enter my personal data?
Personal data are necessary to deliver the shipment by courier and to carry out the related billing.
Is it necessary to enter a telephone number?
The telephone number indicated is used only if necessary, i.e. it is only and exclusively used in the following cases:
- communicate any problems arising during the purchase phase (incorrect compilation of some fields which could lead to incorrect delivery of the package);
- communicate any problems or difficulties on the part of the courier in delivering the package;
- receive the communication, from the GLS or BRT branch, concerning the arrival of the goods in the event that the "holding deposit" delivery option has been chosen.
We also underline the maximum discretion of our operators, who will not release any communication to third parties, but only to the person concerned.
Is it mandatory to register to buy on SvapoLoco.it?
Yes, the user is obliged to register as SvapoLoco sells exclusively to private users of age.
I have lost the password to access the site, can I recover it?
No problem, the only thing to do is go to "My Account" "Forgot Password" and follow the instructions to get your password back.
In practice, all you have to do is enter the email used during registration and you will receive the password on your e-mail box.
Can I request the deletion of all my personal data from SvapoLoco.it?
Yes, obviously you are free to request (without making any specification on the reasons) the cancellation of your personal data from our archive, by email sent to the email@example.com
How can I return a defective product?
If you have a problem that has not been solved by our technical support, you can return the product to us after authorization from the staff and in any case within 12 months from when the order was placed.
The first step is to send an email to firstname.lastname@example.org in which to indicate:
1) Name and Surname
2) Order number in which you purchased the products and for each product to be returned:
3) Product code
4) Description / Product name
5) Serial number
7) Description of the problem
once we have received your email we will reply as soon as possible (within 2/3 working days) with the return instructions.
All our products are guaranteed for one year * (unless otherwise stated).
* The atomizers (or resistances for regenerable atomizers) have a life cycle (consumable and perishable objects) of about 15 days and once used they do not enjoy a guarantee for health and hygiene reasons.
* Batteries (consumable and perishable goods) for sale onwww.https://svapoloco.it/ have a 12-month warranty.
* Products below cost are not covered by warranty.
The guarantee does not apply if the defect or damage has been caused by use that is not compliant and / or contrary to the instructions for use, eg. opening of the appliance, defects or damage caused by infiltration of liquids, falling, breaking, etc.
The products must be returned in the original packaging, complete in all its parts, in a good state of conservation, carefully packaged with the destination address clearly visible. We do not refund products damaged due to insufficient packaging. Please use a protective outer box to prevent damage in transit. The return must first be approved.
In the case of "atomizers", "inhalers", "head coils", "cartomizers", "spare tanks" and "liquids", the right of withdrawal is possible (for hygienic reasons) only if the product has never been used and in the case of liquids it is never even opened.
If the indications listed above are not respected in their entirety, it will be our discretion to accept or not a Return.
Products below cost are not covered by warranty.
Once the goods have been returned, what happens?
Once the product arrives in our warehouses, it will be examined to verify the actual malfunction.
If it is actually defective, a discount will be applied to the account to be used on your next order. The discount will be equal to the amount of the malfunctioning products.
What do i do if i want to cancel my order?
Write us an email email@example.com or contact us through the contact form.
How do I proceed if I have ordered an unavailable product?
You can cancel your order before payment or reschedule your order by contacting us. If some of the products ordered are not available, you will have the possibility of obtaining, after canceling the order, a refund of the amount spent in relation to the unavailable products or to order other products for an amount equal to that of the unavailable products.
With which payment methods can I pay?
Paypal, credit or debit card for all products. By bank transfer or cash on delivery it is possible to pay only the products of the "Clone Sprayers" category.
How is the shipment carried out?
Through certified and qualified couriers, such as GLS or Bartolini.
If the product doesn't get to who to turn to?
Write us an email firstname.lastname@example.org or contact us Messenger. We will check and send it back if necessary.
If the product is damaged, who to contact?
Write us an email email@example.com contact us through the contact form or Messenger. Return the damaged products in their original packaging, including the shipping receipt. We will not refund products damaged due to insufficient packaging. The return will first be approved by the staff and only then will the product be shipped.
To know all the details of the right of return and replacement, we recommend that you read thegeneral conditions of Sale.
For hygienic reasons, in the case of atomizers, inhalers, head coils, cartomizers, spare tanks and liquids, the right to replace is possible only if the product has never been used.
The right of replacement cannot be applied to:
open bottles or with an incomplete guarantee seal
partially used products
products damaged due to customer neglect
I have a discount coupon, how can I use it?
The discount coupon must be entered in the last step of the purchase process, called "Confirmation", so you must first indicate the payment method you prefer and, only later, you can enter the discount code in your possession